Voice Overview

Dynaris Voice brings AI-powered phone capabilities to your workflow. Your agents can make and receive phone calls, handling conversations naturally while taking actions in real time.

How Voice works

Dynaris Voice agents combine:

Speech recognition -- Real-time transcription of the caller's speech
AI processing -- Your agent evaluates the request and determines the best response using your prompt, Knowledge Base, and tools
Natural speech synthesis -- The agent responds with natural-sounding voice
Tool execution -- During the call, the agent can check calendars, update contacts, send emails, and more

Capabilities

Feature	Description
Inbound calls	Answer incoming calls with your AI agent
Outbound calls	Initiate calls to contacts from Dynaris
Real-time transcription	Every call is transcribed for your records
Tool usage during calls	Agents can book meetings, look up data, send follow-ups -- all while on the phone
Twilio integration	Professional phone numbers via Twilio
Custom prompts	Full control over agent personality and behavior
Voice selection	Choose from multiple voice profiles

Getting started

Enable the Voice add-on on your account (see Pricing)
Create a Voice Agent with the setup wizard
Assign a phone number
Test with a demo call
Share the number with callers

Use cases

Sales

Qualify inbound leads by phone
Make outbound cold calls at scale
Schedule demo meetings with prospects

Customer support

Handle common questions 24/7
Route complex issues to human agents
Provide status updates on orders or tickets

Scheduling

Let callers book appointments by phone
Confirm or reschedule existing meetings
Handle cancellations and rescheduling

After-hours coverage

Answer calls outside business hours
Take messages and create follow-up tasks
Handle urgent requests with automated escalation

Learn more

Inbound Calls -- Setting up and handling incoming calls
Outbound Calls -- Making AI-powered outbound calls
Creating Voice Agents -- Step-by-step setup guide

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