Voice Agents
Dynaris Voice Agents allow you to handle phone calls using AI. They can answer inbound calls, make outbound calls, qualify leads, schedule meetings, and perform actions across your tools — all through natural, real-time voice interaction.
Voice Agents extend Dynaris beyond chat and automation into direct, human-like communication over the phone.
What Voice Agents Do
A Voice Agent acts as a fully functional phone operator for your business.
During a call, it can:
- Answer questions about your services, pricing, and offerings
- Qualify leads by asking structured questions
- Book meetings directly into your calendar
- Capture and update contact information
- Send follow-up messages after the call (email or SMS)
- Trigger workflows or update systems in real time
All interactions happen instantly, without requiring a human to be present.
How Voice Agents Work
Each Voice Agent is powered by a real-time AI system that handles the full call lifecycle:
- Speech Recognition — The caller's voice is captured and transcribed in real time
- Understanding and Decision Making — The request is processed using your configured prompt, knowledge base, and available tools
- Response Generation — The agent responds with natural-sounding speech
- Action Execution — The agent performs tasks such as scheduling, updating records, or sending follow-ups
Voice Agents are connected to real phone numbers, allowing callers to interact with them as they would with a human representative.
Setting Up a Voice Agent
Dynaris provides a guided setup process for creating a Voice Agent.
Basic Configuration
- Define the agent's name and purpose
- Specify what type of calls it should handle
Voice Settings
- Choose voice style, tone, and delivery
- Configure how the agent speaks during conversations
Tool Access
- Select which tools the agent can use during calls (such as calendar, contacts, email, or workflows)
Prompt and Behavior
- Define how the agent should communicate
- Set instructions, boundaries, and conversation flow
Phone Number
- Assign a phone number for inbound and outbound calls
Activation
- Review the configuration and deploy the agent
Inbound Calls
When a caller dials your Voice Agent:
- The agent answers using your configured greeting
- It continues the conversation naturally based on the caller's intent
- It can retrieve information, answer questions, and take action
- It can schedule meetings or update contact data
- It can send follow-ups after the call ends
The entire interaction is handled automatically and logged for later review.
Outbound Calls
Voice Agents can also initiate calls on your behalf.
Examples:
"Call a contact and confirm a scheduled meeting"
"Reach out to new leads and introduce our services"
During outbound calls, the agent:
- Follows your instructions
- Adapts based on the conversation
- Logs results and updates your system
This allows you to run call-based workflows without manual dialing.
Phone Number Management
Voice Agents operate through assigned phone numbers.
You can:
- Acquire new numbers directly within Dynaris
- Assign numbers to specific agents
- Reassign or manage numbers as needed
Each number is linked to a specific Voice Agent configuration.
Testing and Optimization
Before deploying to real users, you can test your Voice Agent.
Demo calls allow you to:
- Validate conversation flow
- Test how the agent uses tools
- Refine prompts and behavior
- Identify edge cases or gaps
This ensures the agent performs as expected before handling live calls.
How Voice Agents Fit Into Dynaris
Voice Agents work alongside other Dynaris components:
- Use Contacts to retrieve and store caller information
- Use Calendar to schedule meetings
- Use Integrations to trigger actions in external tools
- Use Workflows to automate follow-ups and sequences
This makes Voice Agents part of your overall automation system, not a standalone feature.
Common Use Cases
Voice Agents can be applied across multiple business functions:
- Lead qualification and screening
- Appointment booking and scheduling
- Customer support for common inquiries
- Outbound sales and follow-up calls
- After-hours call handling
They allow your business to remain responsive at all times.
Best Practices
- Clearly define the agent's purpose and scope
- Provide accurate business and service information
- Connect relevant tools such as calendar and CRM
- Test thoroughly before enabling live usage
- Monitor early calls and refine behavior
Pricing
Voice Agents are available as an add-on within Dynaris.
Pricing depends on usage and configuration. Refer to your plan details for current rates.
What's Next
- Set up your first Voice Agent
- Connect your calendar and contact system
- Run test calls and refine behavior
- Deploy for inbound or outbound use cases
Voice Agents enable Dynaris to handle real-time conversations at scale, extending automation into direct voice communication.