Voice Agents

Dynaris Voice Agents are AI-powered phone agents that handle inbound and outbound calls. They can answer questions, schedule meetings, qualify leads, and perform actions using your connected tools -- all through natural voice conversation.

How voice agents work

Each voice agent is powered by a real-time AI system that:

1. Listens to the caller's speech and transcribes it in real time
2. Processes the request using your configured prompt, knowledge base, and tools
3. Responds with natural-sounding speech
4. Takes action -- books meetings, updates contacts, sends follow-ups, etc.

Voice agents connect through Twilio phone numbers, so callers dial a real phone number and speak with your AI agent.

Creating a voice agent

The voice agent creation wizard walks you through:

1. Basic info -- Name your agent and describe its purpose
2. Voice settings -- Choose the voice profile (tone, speed, accent)
3. Tools -- Select which tools the agent can use during calls (calendar, contacts, email, etc.)
4. Prompt -- Define the agent's personality, instructions, and conversation guidelines
5. Phone number -- Assign a Twilio phone number to the agent
6. Pricing -- Review the cost (voice agents are billed as an add-on)
7. Review -- Confirm settings and activate

Inbound calls

When someone calls your voice agent's phone number:

• The agent answers and follows your configured greeting
• It can answer questions using your knowledge base
• It can check calendar availability and book meetings
• It can look up and create contacts
• It can send follow-up emails or SMS after the call

Outbound calls

You can also initiate calls from Dynaris:

"Call John Smith and confirm our meeting tomorrow at 2pm"

"Call all leads from today's import and introduce our product"

The voice agent makes the call, follows your instructions, and logs the outcome.

Phone numbers

Voice agents use Twilio phone numbers. You can:

• Purchase new numbers directly in Dynaris
• Assign numbers to specific voice agents
• Unassign and reassign numbers as needed

Demo calls

Before going live, you can make demo calls to test your voice agent's behavior. This lets you verify the prompt, test tool usage, and fine-tune the conversation flow.

Use cases

• Lead qualification -- Screen inbound calls and qualify leads before routing to your sales team
• Appointment scheduling -- Let callers book meetings by phone without human involvement
• Customer support -- Answer common questions using your knowledge base
• Outbound campaigns -- Make AI-powered sales calls at scale
• After-hours coverage -- Handle calls 24/7, even when your team is offline

Pricing

Voice agents are available as an add-on to any Dynaris plan. See Pricing for current rates.