Events Tab
The Events tab in the right panel shows a real-time stream of activity across your connected tools. Every inbound email, Slack message, voice call, WhatsApp message, scheduled workflow, and integration trigger appears here.
What You See
Each event displays:
- Source -- Which integration produced it (Gmail, Twilio, Slack, WhatsApp, etc.)
- Timestamp -- When the event occurred
- Status -- Pending, processing, completed, or failed
- Summary -- A brief description of the event (e.g., "New email from john@example.com", "Inbound call from +1234567890")
- Details -- Expandable view with full event data and any agent actions taken
Event Types
| Source | Example events |
|---|---|
| Gmail / Outlook | New email received, email sent, thread updated |
| Slack | New message, mention, DM |
| Twilio | Inbound call started, call ended, outbound call placed |
| New message, template sent | |
| Scheduled workflows | Schedule fired, workflow started, workflow completed |
| Triggers | Webhook received, form submitted, file updated |
How Events Relate to the Triumvirate
Events from Email (Gmail, Outlook), Chat (WhatsApp, website), and Voice (Twilio) all flow into the same Events feed. A prospect who emails, then calls, then messages on WhatsApp generates three events -- but they resolve to one contact. The triumvirate interconnection means every event is matched to your contact database and contributes to a unified timeline.
Auto Mode and Manual Processing
- Auto Mode on -- Events are processed automatically. The supervisor agent evaluates each event and delegates to the right specialist. You see the results in the feed as they complete.
- Auto Mode off -- Events appear in the feed and wait for your approval. You can trigger processing manually from the event detail view.
Filtering and Search
Use the Events tab filters to narrow by:
- Source -- Show only Gmail, only Twilio, etc.
- Status -- Pending, completed, failed
- Time range -- Last hour, today, this week
Related
- Dashboard Overview -- Where the Events tab lives
- System Architecture -- How events flow through Email, Chat, and Voice
- Auto Mode -- Automatic vs manual processing